Support
Returns & Exchanges
Every Titlehouse item is printed to order with your dog's record. Because each piece is custom, our policy is built around quality issues — not buyer's remorse.
What we cover
We will replace or refund any item that arrives with a manufacturing defect, print error, damage from shipping, or the wrong product/size sent. Contact us within 14 days of delivery with a photo of the issue and your order number.
What we do not cover
- Wrong size ordered by the customer
- Change of mind or no longer needed
- Personalization entered incorrectly at checkout
- Normal wear and tear after use
- Items washed or dried improperly
Because each shirt is printed with your custom details, we cannot resell or restock returned items. Please double-check your size and personalization before ordering.
How to request a replacement
- Email hello@titlehouseathletics.com with your order number and a clear photo of the problem.
- We review your request as quickly as possible.
- If approved, we issue a replacement at no charge or process a refund to your original payment method.
Sizing help
Unsure about fit? Every product page includes a detailed size chart. When in doubt, size up — POD garments often shrink slightly after the first wash.
Need to reach us?
Email hello@titlehouseathletics.com and we'll get back to you as soon as we can.